Team Review

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Team Review — Focus & Headcount

Who's focused on what · where to elevate · where to hire · where to decide
Verdicts: Healthy (higher-leverage work) · Keep (strong, growing) · Watch (ownership question open) · Rebalance (shift bandwidth) · Decide later (pending a trigger) · At risk · Awaiting
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Hiring notes — Product saved ✓
Shristi Core OMS Healthy
Focus so far
Core OMS — delivered OMS changes for NCB, Yes Bank and AU.
Direction / decision
Shift primary focus to bringing AI agents into OMS (working directly with founder). Hand off day-to-day OMS execution to Rishab.
Rishab OMS execution · Grimlock Keep · growing
Focus so far
Doing well across OMS work. Also doing very well on Grimlock — shipped the Atlas dashboard, a 360° dashboard for integration management, now used by NCB and set to be central to any new bank integration.
Direction / decision
Step up to own day-to-day OMS execution as Shristi moves to AI agents. Clear growth path.
Utkarsh PWA · Integrations · SDK Watch
Focus so far
PWA design & integrations for NCB and Yes Bank. Now building Rewards PWA for TMB, and SDK for Cred and Axis.
Assessment
Handles complex work well and largely on his own — playing a strong role. Open question on whether he steps up in intensity / ownership.
Direction / decision
Will be the key driver on the IndusInd journeys project when it lands. Let that come, then decide on his progression.
On replacing him
Don't downgrade the role to a junior PM now that customer-facing journeys are picking up — e.g. EMI journeys for Yes Bank, and Yes Bank needing to update IRIS further. If Utkarsh decides to leave or becomes difficult to work with, swap with an equivalent senior person instead.
Amogh Onboarding · Nudges Healthy
Focus so far
Shouldering both onboarding and nudges — but onboarding has fully consumed him now.
Hire — onboarding PM
Candidate identified from Bajaj Finserv for the onboarding pod. Good to hire pending Amogh's screen, then founder round.
Direction / decision
Once onboarding is handed off, move Amogh to bringing AI into nudges — go after the MoEngage budget at banks. POC already exists in the "Conversion Booster" agent; he was midway integrating it into the nudges system and dashboard.
Nishant AU · Platform · Loyalty Rebalance
Focus so far
Mostly AU so far.
Direction / decision
After the Paytm full go-live, dial AU down to <30% bandwidth — Karunesh and Kushal can handle AU implementations going forward — and shift the rest to platform projects like corporate card. Also take on the bank-level loyalty project — very important.
Onboarding PM New hire To hire
The role
Owns the onboarding pod so Amogh can move to AI-in-nudges.
Status
Candidate identified from Bajaj Finserv. Good to hire pending Amogh's screen, then founder round.
Hiring notes — Integrations saved ✓
Karunesh PWA implementations · Monitoring · Integration Keep · growing
Focus so far
Shaping up well to handle all PWA implementations, monitoring and integration. Can take AU implementations forward alongside Kushal.
Direction / decision
Developing into a backup for Utkarsh's area — can temporarily cover if Utkarsh leaves.
Kushal OMS implementations · Integration Keep
Focus so far
Primarily handles OMS implementations (OMS being the platform) across banks — not just AU — alongside Karunesh.
Direction / decision
Add more detail — his full focus & growth path.
Rishab OMS execution · Grimlock Keep · growing
Focus so far
Doing well across OMS work. Also doing very well on Grimlock — shipped the Atlas dashboard, a 360° dashboard for integration management, now used by NCB and set to be central to any new bank integration. (Also shown in Product.)
Direction / decision
Step up to own day-to-day OMS execution as Shristi moves to AI agents. Clear growth path.
Hiring notes — Project Management saved ✓
Anirudh Shenoy AU · TMB At risk
Focus so far
Good work on AU — very available, handling threads well. But running a little tactical.
Assessment
Key test: how he manages a fresh project like TMB with skill. If he can't drive TMB by intervening himself, we should reconsider.
Direction / decision
On AU, work closely with Kamlesh (VP Engg) to build better systems that cut the time we spend on AU deployment and debugging. If he can't manage AU with playbooks, we should let him go — otherwise he'll run AU the way Nikhil did: throwing brute force at it.
Aniruddha NCB · Federal Keep · strong
Focus so far
Doing a great job with NCB. Attends the daily 12pm call, triages directly with engineering — very rarely needs to pull in PMs, Ram or founder.
Direction / decision
Shouldn't be judged based on Federal — that account went sideways to a large degree because of Dheeraj, not him. Tech and product are very happy with him overall — give him one more project. Real sense of ownership — showed it even while away during a difficult personal period (parents separating).
Amish Product Management Watch
Assessment
Has potential, but needs to be more structured.
Direction / decision
Already had the conversation. Needs to be more transparent and more planned. Watch for follow-through.
Muruli Onboarding Keep
Focus so far
Handling onboarding well — no comments.
Direction / decision
Steady. No need for additional PMs here.
Senior PM New hire To hire
The need
Need a Megha- or Tapash-equivalent senior PM to make the team run smoothly — strong, self-driving operator.